An operator used the correction feature to add a MasterCard payment, but the issue is that the payment should have been a different amount than what was entered. The system did not allow the correction payment to be removed from the invoice. I was advised that the system was designed for the correction payment to follow the same rules as an authorized payment, but this does not seem to be the case, as the correction payment cannot be voided. Could this be reviewed?
How often would this idea be used? | Daily |
How much time would you save when the idea is implemented? | It would save me minutes of work |
How many people at your company would benefit from this idea? | Everyone |
What problem is your idea trying to solve?
Ensuring that the correction payment follows the same rules as an authorized payment. |